Accessibility

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, call, or email if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to duplicate them when you book with us again. Just fill it in and send it back with the supporting documents we’ll ask you for within seven days of your booking. 

You have our assurance the information you supply is confidential and only for the purpose it’s provided. 

Booking tickets

Please purchase your ticket from an official outlet, then call us between 12pm and 4pm, Monday to Saturday on +44 (0)114 253 7782 or email us to advise your personal assistant and access requirements.

You can also contact us through Next Generation Text Service by 18002 +44 (0)114 253 7782.

We’ll do our best to make it as smooth a process as possible for you.

Companion ticket

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation. 

So you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here.

Box office

Our box office is at the front of the venue. There’s a ramp from street level to the front door. We have a counter of accessible height, a mic and induction loop.

Please bring your booking confirmation and tickets with you.

Head over to Venue Info for all travel information and accessible options for getting to us.

In addition, our transportation partner Uber has a wheelchair accessible and mobility options in the app. Find out more at t.uber.com/uber.access

Your visit

If you need assistance or ramp access, let us know in advance and someone will meet you at the front of the venue. We’d recommend arriving about 15 minutes before doors open, just to make things easier.

Our ramp is to the left-hand side of the main doors, which also leads to the box office. It’s quite steep, but front-of-house staff will always be on hand to assist entry and exit.

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis.

Viewing area

We understand that you want to be with your friends, but due to space limitations, we may only able to allow you and your companion into an accessible area and cannot always guarantee seated options. 

Your visit

There’s a ramp from street level to the front door if you need it. Our venue staff can assist you when you arrive.

Braille or large print material

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)114 253 7782.

Guide and Assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

Auditorium

We have a viewing area in stalls, ground level in the centre of the auditorium for up to four wheelchairs or eight seats. 

O2 Academy2 Sheffield venue is a smaller room, up one floor; it has lift access and space for two wheelchairs and two seats.

If you don’t need lift access, please be aware that there are two staircases with turns to get there, so please just let us know in advance if you need any support from our staff.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets 

There’s an accessible toilet in both our venues, one in stalls and one on the first floor, in O2 Academy2 Sheffield and accessible from the main room balcony; both are controlled by a RADAR key and which staff will provide access to if needed. 

Other toilets are available throughout the building, just ask our staff to show you the way if you’re visiting us for the first time.

Bar service

There are several bars throughout, all have lowered counters and our staff will be happy to assist you.  

Cloakroom

Please let any staff members know if you need assistance for our cloakroom when you arrive and they will be happy to help you, our cloakroom facilities are in the foyer on ground level at accessible height.

Medical room and emergencies 

We have a medics room at O2 Academy Sheffield in stalls in the main auditorium. If you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, in advance. Just get in touch.

Customers with medical requirements

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.

Merchandise

If there is merchandise for sale, you’ll find it in the stalls of all O2 Academy Sheffield shows.

For any O2 Academy2 Sheffield shows, if available for sale, it will be in the same room.  

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.